Terms and Conditions

1. Introduction

Welcome to Mountbatton Care Ltd. By accessing or using our website, services, or engaging with our content, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. About Us

Mountbatton Care Ltd is a private limited company registered in England and Wales (Company No. 08058202), with its registered office at:

Mountbatton Care Ltd
62-68 Strand Road
Bootle, Merseyside
L20 4BG
United Kingdom

For more information about our services, please visit our About Us page.

3. Services Provided

We offer a range of care services, including:

• Domiciliary Care: Personal care and support in the comfort of your own home.
• Supported Living: Assistance to live independently within a community setting.
• Palliative Care: Compassionate end-of-life care to ensure comfort and dignity.

For a detailed list of services, please refer to our Services page.

4. Eligibility

Our services are available to individuals with:

• Learning disabilities
• Autism
• Mental health conditions
• Acquired brain injuries
• Dementia
• Physical disabilities

Age range: 18 years and above.

5. Client Responsibilities

Clients are expected to:

• Provide accurate and complete information during assessments.
• Communicate any changes in health or circumstances promptly.
• Treat our staff with respect and dignity.
• Adhere to agreed-upon care plans and schedules.

6. Our Responsibilities

We commit to:

• Delivering care in accordance with agreed care plans.
• Ensuring our staff are trained and competent.
• Maintaining confidentiality and data protection.
• Adhering to all relevant laws and regulations.

7. Fees and Payment

• Fees for services will be agreed upon during the assessment process.
• Invoices will be issued monthly and are payable within 30 days.
• Late payments may incur additional charges.

For detailed information on fees, please contact us directly.

8. Termination of Services

• By the client: 14 days’ notice.
• By Mountbatton Care Ltd: 30 days’ notice.

Immediate termination may occur in cases of serious misconduct or breach of terms.

9. Limitation of Liability

Mountbatton Care Ltd will not be liable for:

• Indirect or consequential losses.
• Loss of data or business interruption.
• Any damages arising from third-party services.

Our liability is limited to the fees paid for the services in question.

10. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Mountbatton Care Ltd
62-68 Strand Road
Bootle, Merseyside
L20 4BG
Phone: 0151 920 5797
Email: info@mbcare.org