1. Introduction
Mountbatton Care Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or interact with us.
We comply with all applicable data protection laws, including the UK Data Protection Act 2018 and the GDPR.
2. Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, date of birth, gender.
- Contact Information: Address, email, phone number.
- Health & Care Information: Medical history, care requirements, dietary needs, mobility or mobility aids, care plans, and support needs.
- Financial Information: Payment details, invoicing information, funding arrangements.
- Usage Information: IP addresses, browser type, pages visited on our website, interaction with online forms.
- Third-Party Information: Referrals from healthcare professionals, local authorities, or family members.
3. How We Use Your Information
We use personal information for the following purposes:
- To provide and coordinate care services tailored to your needs.
- To communicate important updates about services, appointments, and schedules.
- For billing, invoicing, and financial administration.
- To comply with legal obligations and regulatory requirements.
- To improve the quality of our services and client experience.
- For staff training, safeguarding, and quality assurance purposes.
We do not sell or share personal information for marketing purposes to third parties.
4. Legal Basis for Processing
We process your personal data based on:
- Consent: When you provide explicit consent to collect and use your data.
- Contract: To fulfill our contractual obligations in providing care services.
- Legal Obligation: To comply with statutory and regulatory requirements.
- Legitimate Interests: To improve services, ensure safety, and maintain quality of care.
5. How We Share Your Information
We may share personal data with:
- Healthcare professionals, local authorities, or funding bodies involved in care planning.
- Third-party service providers for operational purposes (e.g., payroll, IT support), subject to strict confidentiality agreements.
- Law enforcement or regulatory bodies when legally required.
We ensure all third parties comply with data protection obligations.
6. Data Storage and Security
- Personal information is stored securely in electronic and/or paper formats.
- Access to personal data is restricted to authorised staff only.
- We implement appropriate technical and organisational measures to protect data against loss, unauthorised access, or misuse.
7. Retention of Personal Data
- Client records are retained in line with statutory requirements and best practice guidance.
- Data will be securely deleted or anonymised when it is no longer required.
8. Your Rights
You have the right to:
- Access your personal data.
- Request correction of inaccuracies.
- Request erasure of your data (subject to legal or contractual limitations).
- Restrict or object to processing.
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is mishandled.
To exercise your rights, please contact us at info@mbcare.com.
9. Cookies and Online Tracking
- Our website may use cookies and analytics tools to improve user experience.
- No personally identifiable information is collected via cookies without consent.
- For more information, please see our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the date of revision updated.
11. Contact
If you have questions or concerns about this Privacy Policy, please contact us:
Mountbatton Care Ltd
62-68 Strand Road
Bootle, Merseyside
L20 4BG
Phone: 0151 920 5797
Email: info@mbcare.org
