Knowing how much to pay
Every week we will send you an invoice. This is a request for payment for the care/support you have received. We can send your invoice by post or email. Let us know which you would prefer by contacting a member of the Mountbatton's Care team.
When will payment be due?
Mountbatton Care request payment one week following the date of invoice. We recommend that you speak to a senior manager to discuss payment.
You indicate how you would prefer to pay for your care/support
If you select to pay by standing order, we will take an identified amount from your chosen account each calendar month.
This may not always fully cover the cost of your care and support. For example, if you have received extra care because of a bank holiday or extra visits for any other reason. Where this is the case our finance team will send you a statement to tell you about the unpaid invoice due on your account.
Direct debit mandate
If you choose to pay by direct debit mandate we will take a specified amount from your nominated account following the issue of your invoice.
Direct debits offer more flexibility than standing orders. You can choose to pay a regular amount as you would with a standing order. Otherwise, you can choose to pay different amounts each month to pay for the actual cost of your care and support for that period.
Debit or Credit card
Mountbatton Care is able to take payment from major debit and credit cards over the telephone.
Mountbatton Care does not store any card details. This means that you will need to telephone the office each time you receive an invoice and give details of your payment card and the invoice you wish to make payment on.
You can pay our invoice by electronic transfer/Internet banking.